Frequently Asked Questions
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What is delivery time?
The time required to deliver the product from our warehouse to your doorstep. Delivery time depends on destination where the product has to be delivered.
What if my product colour varies?
We strive for accuracy in our product images and descriptions, but minor differences may occur due to embellishments during shoots, your device's display settings, or printing quality.
All product details are available on the website, and we strive to ensure that the information provided is accurate. Customers are encouraged to thoroughly review and ask for the further product descriptions before placing an order.
How long does delivery take?
- Within Pakistan: 3-5 business days.
- International Orders: 7-10 business days (depending on destination and customs processing).
Do you offer express shipping?
Yes! For urgent orders, we offer express delivery within 1-2 business days (available in select cities).
How much is the shipping cost?
Shipping charges vary based on your location. Free shipping is available on orders above PKR 5000 within Pakistan. International shipping costs are calculated at checkout.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your shipment in real-time.
What is your return/exchange policy?
We accept exchanges within 7 days of delivery, provided the product is unused, unwashed, and in its original packaging. Unfortunately, we do not offer refunds, but you can exchange for a different size or item.
What if I receive a damaged or incorrect item?
In case of a wrong or damaged item, contact us immediately at info@humagul.pk with your order details and pictures of the product. We’ll resolve it ASAP!
Are sale items eligible for exchange?
No, items purchased on sale or during promotional campaigns are not eligible for exchanges or returns.
Are the product colors exactly as shown in pictures?
We strive for100% accuracy, but slight variations in color may occur due to screen resolution differences.
Do you offer custom stitching or alterations?
Yes! We provide custom stitching services for selected designs. Contact us for details before placing your order.
What payment methods do you accept?
We accept:
✅ Cash on Delivery (COD) – Pakistan Only
✅ Bank Transfer
✅ Credit/Debit Cards
✅ EasyPaisa & JazzCash
Is online payment secure on your website?
Absolutely! Our website uses SSL encryption to ensure your payment information remains 100% safe and confidential.